Shipping and Delivery
BiAmar ships to Portugal, EU countries and other international destinations, in accordance with the legislation applicable in the destination country.
Delivery times depend on the destination and shipping method. Once dispatched, the customer will receive a confirmation email with shipping information and, where available, the tracking number.
Shipping costs are calculated at checkout according to the destination, order weight and GLS rates. For destinations without a predefined rate, a personalised quotation will be provided.
All orders are carefully packed in packaging designed for wine bottles, helping ensure they reach their destination in good condition.
If the packaging shows visible damage upon delivery, we recommend reporting it to the carrier and contacting BiAmar as soon as possible at info@biamar.pt.
Shipping Costs and Delivery Times
BiAmar ships to Portugal and other destinations covered by our transport network. Costs and delivery times vary according to the destination and number of bottles.
Mainland Portugal
Free delivery when you purchase two or more bottles of BiAmar or Gift Packs.
Estimated delivery time: 1 to 3 working days.
Madeira and the Azores
Free delivery when you purchase two or more bottles of BiAmar or Gift Packs.
Estimated delivery time: 1 to 3 working days.
Delivery times may vary depending on the island and transport conditions.
European Union
For destinations covered by the express delivery service:
Free delivery when you purchase two or more bottles of BiAmar or Gift Packs.
Estimated delivery time: 1 to 5 working days.
For orders containing more than one bottle or weighing over 2 kg, shipping costs are calculated according to the destination, weight and applicable conditions.
Other Destinations
For destinations not covered above, please contact info@biamar.pt to request a shipping quotation.
Delivery times are estimates and may vary depending on the destination, carrier and logistical constraints.
Destinations Requiring a Personalised Quotation
Shipments to Cyprus, Malta, Sweden, Greece, Norway, the United Kingdom, Switzerland, Serbia, Turkey, the Canary Islands, the Balearic Islands and other destinations not covered by available rates are subject to a personalised quotation.
Other international destinations may also require a quotation in advance, depending on transport conditions, applicable legislation and additional surcharges.
In these cases, request a quotation at info@biamar.pt. The order and payment should only be made after BiAmar confirms the shipping cost.
Order Tracking
Orders are dispatched once payment has been confirmed.
After dispatch, the customer will receive a confirmation email containing the tracking number, where available.
Tracking allows the customer to check the shipment status with the carrier.
Delivery
The order will be delivered to the address provided at checkout.
If no one is available, the carrier may contact the recipient to arrange another delivery attempt or provide information on the applicable procedure.
The customer is responsible for ensuring that the address and contact details provided are correct and allow delivery to be completed.
Alcoholic Beverages and Applicable Legislation
The shipment of alcoholic beverages is subject to the legislation in force in the destination country.
The customer is responsible for checking whether the import and receipt of alcoholic beverages are permitted in their country or territory and for complying with applicable legal, tax, customs or other requirements.
BiAmar cannot be held responsible for delays, customs holds, import refusals, duties, taxes, charges or other additional costs arising from the legislation or procedures of the destination country's authorities.
Returns
In accordance with applicable legislation, consumers have, where legally applicable, 14 days from receipt of the order to exercise their right of withdrawal.
For a return to be accepted, products must be returned in suitable condition, without signs of use, with bottles sealed and unopened.
Unless otherwise required by law, return shipping costs are the responsibility of the customer.
Certain products or circumstances may be subject to exceptions under applicable legislation concerning the right of withdrawal.
Contact
For questions regarding shipping, delivery times, shipping costs or international deliveries, please contact BiAmar at info@biamar.pt.
Our team provides support in several languages and will endeavour to find the best solution for each destination.
Each bottle of BiAmar is carefully dispatched to ensure it reaches you in perfect condition.
We use specialised wine bottle shipping boxes, designed to provide maximum protection throughout the entire delivery process.