Privacy Policy

Your privacy is important to us. BiAmar is committed to protecting your personal data and processing it in a transparent, fair and secure manner, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation – GDPR), as well as all other applicable national and European data protection legislation.

This Privacy Policy explains:

What personal data we collect;
How and why we use it;
Who it may be shared with;
How long it is retained;
Your rights as a data subject;
How you can exercise those rights.

By using the website www.biamar.pt, you acknowledge and accept this Privacy Policy.

BiAmar reserves the right to amend, modify or update this Privacy Policy whenever necessary. Any changes will be published on this page.

1. Data Controller

The Data Controller responsible for the processing of personal data collected through the website www.biamar.pt is BiAmar.

For any questions relating to the protection of your personal data, you may contact us using the following details:

Email: info@biamar.pt

Address: Rua de Arestim, 18, 4990-560 Brandara, Portugal

2. Legal Basis for Processing Personal Data

BiAmar processes personal data only where there is a lawful basis to do so, namely:

Performance of a contract or pre-contractual steps;
Compliance with legal obligations;
BiAmar's legitimate interests, provided these do not override the rights and freedoms of the data subject;
The data subject's consent, where required by law.

Where processing is based on consent, such consent will be freely given, specific, informed and unambiguous, and may be withdrawn at any time.

3. Personal Data Collected

Depending on how you use the website and the services provided, we may collect the following personal data:

Name;
Billing address;
Delivery address;
Tax Identification Number (TIN), where applicable;
Email address;
Telephone number;
Payment processing information;
Information relating to orders placed;
Website browsing and usage information (subject to cookie consent, where applicable).

4. Purposes of Data Processing

The personal data collected is processed for the following purposes:

4.1 Business Operations

Processing orders;
Issuing invoices and other accounting documents;
Processing payments;
Dispatching and delivering orders;
Managing returns and complaints;
Providing customer support;
Complying with legal and tax obligations.

4.2 Marketing and Communications

With your prior consent, BiAmar may use your email address for:

Sending newsletters;
Informing you about new products;
Promotional campaigns;
Invitations to events;
Other commercial communications.

You may withdraw your consent at any time without affecting the lawfulness of any processing carried out before its withdrawal.

5. Data Retention Period

Personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected or for the period required by applicable law.

In particular:

Data relating to invoicing will be retained for the periods required under Portuguese tax legislation;
Data used for marketing purposes will be retained until you withdraw your consent or request its deletion.

At the end of the applicable retention period, your personal data will be securely deleted or anonymised.

6. Sharing Data with Third Parties

BiAmar does not sell or disclose personal data to third parties for commercial purposes.

Where necessary for the provision of our services, personal data may be shared with trusted service providers, including:

Accounting firms;
Invoicing software providers;
Website hosting and IT maintenance providers;
Payment service providers;
Transport and delivery companies;
Technical service providers supporting the online store.

These entities process personal data solely in accordance with BiAmar's instructions and are contractually bound to ensure its confidentiality and security.

Personal data may also be disclosed to public authorities where required by law.

7. Cookies and Browsing Data

The website may use first-party and third-party cookies to ensure the proper functioning of the platform, improve the user experience, analyse website traffic and, where authorised by the user, personalise content and communications.

The following information may be collected automatically:

IP address;
Device type;
Web browser;
Operating system;
Pages visited;
Date and time of access;
Time spent on the website;
Traffic source.

For further information, please consult the Cookie Policy available on this website.

8. Data Security

BiAmar implements appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

Although we apply recognised security best practices, the transmission of information over the Internet cannot be guaranteed to be completely secure. By using this website, you acknowledge and accept the inherent risks associated with using public communication networks.

9. Data Subject Rights

Under applicable legislation, you may exercise the following rights at any time:

Right of access;
Right to rectification;
Right to erasure ("right to be forgotten");
Right to restriction of processing;
Right to object;
Right to data portability;
Right to withdraw previously given consent;
Right not to be subject solely to automated decision-making, where applicable.

Requests to exercise these rights may be sent to:

info@biamar.pt

BiAmar will respond within the time limits established by applicable law.

10. Withdrawal of Consent

Where processing is based on your consent, you may withdraw it at any time by contacting us at:

info@biamar.pt

Withdrawal of consent shall not affect the lawfulness of processing carried out before such withdrawal.

11. Right to Lodge a Complaint

If you believe that your personal data is not being processed in accordance with the applicable legislation, you have the right to lodge a complaint with the competent supervisory authority.

Portuguese Data Protection Authority (CNPD)

Website: https://www.cnpd.pt

12. Contact Details

If you have any questions regarding this Privacy Policy or the processing of your personal data, you may contact BiAmar using the following details:

BiAmar

Rua de Arestim, 18

4990-560 Brandara

Portugal