Consumer Information
Pursuant to Article 4 of Decree-Law No. 24/2014 of 14 February, consumers are provided, in advance, with all the information necessary for the conclusion of distance contracts.
Service Provider Identification
Legal Name: Raul Filipe Amorim de Abreu
Tax Identification Number (NIF): 208487050
Address:
Rua de Arestim, No. 18
4990-560 Brandara
Portugal
Email: info@biamar.pt
Electronic Complaints Book
Under the applicable legislation, consumers may submit complaints through the Electronic Complaints Book using the official platform provided by the competent authority.
Complaints may be submitted via:
- Electronic Complaints Book
Alternative Consumer Dispute Resolution (ADR)
In the event of a consumer dispute, consumers may refer the matter to an Alternative Consumer Dispute Resolution (ADR) entity.
Alternative Dispute Resolution (ADR) is provided by:
CIAB – Consumer Information, Mediation and Arbitration Centre
Viana do Castelo Branch
Av. Rocha Páris No. 103 (Villa Rosa Building)
4900-394 Viana do Castelo
Portugal
Telephone: +351 258 809 335
Email:
Right of Withdrawal
Under Decree-Law No. 24/2014 of 14 February, consumers have the right to withdraw from the contract within 14 calendar days, without giving any reason.
Withdrawal Period
The withdrawal period expires 14 days after:
- the day on which the consumer, or a third party indicated by the consumer, acquires physical possession of the goods;
- or, in the case of multiple goods ordered in a single order and delivered separately, the day on which physical possession of the last item is acquired.
Exercising the Right of Withdrawal
To exercise this right, the consumer must notify their decision by means of an unequivocal statement addressed to:
Legal Name: Raul Filipe Amorim de Abreu
Address:
Rua de Arestim, No. 18
4990-560 Brandara
Portugal
Email: info@biamar.pt
The communication must be made using a method capable of providing proof of submission.
Effects of Withdrawal
If the contract is withdrawn:
- all payments received, including standard delivery costs, will be reimbursed;
- reimbursement will be made without undue delay and, in any event, no later than 14 days after being informed of the withdrawal;
- the reimbursement will be made using the same payment method used for the original transaction, unless expressly agreed otherwise.
The consumer must return the goods no later than 14 days after communicating the withdrawal.
The direct cost of returning the goods shall be borne by the consumer.
Exceptions to the Right of Withdrawal
The right of withdrawal may not apply, in particular, to:
- personalised goods;
- sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery;
- digital content supplied by download where performance has begun with the consumer's prior consent;
- other cases provided for under the applicable legislation.
Personal Data Protection Policy
Protecting your personal data is a priority. This policy explains how personal data provided through this website is collected, used and protected.
Data Controller
Legal Name: Raul Filipe Amorim de Abreu
Tax Identification Number (NIF): 208487050
Address:
Rua de Arestim, No. 18
4990-560 Brandara
Portugal
Data Collected
The following personal data may be collected:
- name;
- address;
- telephone number;
- email address;
- Tax Identification Number (NIF);
- information required for order processing and invoicing.
Purpose of Processing
Personal data is processed for the following purposes:
- order processing and dispatch;
- invoicing;
- customer support;
- compliance with legal obligations;
- fraud prevention;
- communications relating to orders and services.
Data Retention
Personal data will be retained only for the period necessary to fulfil the purposes described above and to comply with applicable legal obligations.
Data Sharing
Personal data may be shared only where necessary for:
- payment processing;
- transport and delivery services;
- compliance with legal and tax obligations.
Data Subject Rights
Under the General Data Protection Regulation (GDPR), data subjects have the right to:
- access their personal data;
- rectify inaccurate data;
- request erasure of their data;
- restrict processing;
- object to processing;
- data portability;
- lodge a complaint with the competent supervisory authority.
Data Security
Appropriate technical and organisational measures are implemented to protect personal data against loss, misuse, unauthorised access, disclosure or alteration.
Supervisory Authority
Portuguese Data Protection Authority (CNPD)
Applicable Legislation
Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR) and all other applicable Portuguese legislation.
General Provisions
Use of the Website automatically grants the status of User and implies full acceptance of these Terms and Conditions.
If you do not agree with any of these conditions, you should not use the Website.
Users may browse the Website without registering, although certain features may require the creation of an account.
Website Features
Registered User
To access additional features, users may register on the Website.
During registration, the following mandatory information, among others, will be requested:
- first and last name;
- email address;
- password.
Users undertake to provide accurate, complete and up-to-date information.
Users are also responsible for maintaining the confidentiality of their password.
Account Features
Through their personal account, users may:
- view and update personal data;
- permanently delete their account;
- view orders;
- track returns;
- view communications with the company.
Product Catalogue (Online Shop)
The Website displays the products marketed by the company.
The information provided is for information purposes only.
Users acknowledge that:
- product photographs are for illustrative purposes only;
- displayed prices may occasionally contain typographical errors;
- every reasonable effort will be made to keep information accurate and up to date;
- permanent product availability cannot be guaranteed.
Personal Data and Security
For further information, please refer to:
- Privacy Policy;
- Cookie Policy.
Intellectual Property
Unless otherwise stated, all content on the Website, including text, photographs, graphics and all other materials, is protected by intellectual property rights and may not be used without prior authorisation.
Limitation of Liability
Users are responsible for any information submitted through the Website.
Access to the Website may occasionally be interrupted, and technical errors or operational limitations may occur.
The company shall not be liable for:
- failures in communication security;
- content available on external websites;
- interruptions to the service;
- misuse of the Website by third parties.
To the fullest extent permitted by law, the company excludes all direct and indirect liability arising from the use of the Website.
Final Provisions
In the event of any breach of these Terms and Conditions, the company reserves the right to exercise all legal remedies available.
These Terms and Conditions shall be governed by the laws of Portugal.
Should any provision be held invalid or unenforceable, such invalidity shall not affect the validity or enforceability of the remaining provisions.
The company reserves the right to amend these Terms and Conditions without prior notice. Users are therefore advised to review them periodically.